dock equipment terms and conditions

All dealer purchase orders must be supplied in complete form, including model numbers, options, pricing, discount, voltage requirements for powerpacks (dock products) and a specified required ship date. Orders received that are incomplete will be returned for correction.

Dock orders WILL NOT be placed into our production schedule until final written approval to release the order to production is received at Blue Giant. Dealer must specify delivery date requested; otherwise equipment will be built per schedule.

Orders manufactured and ready to ship WILL NOT be held at the factory for longer than 2 business days, unless pre-approved by the factory, in which case a storage fee of $25 per unit per week will be applied to your invoice. Orders will be invoiced when ready and shipped to the dealer if satisfactory reply is not received. The responsibility for, and title and ownership of, all invoiced equipment held at Blue Giant is passed to the dealer.

In the event of site delays for loading dock installations, shipping arrangements must be carried out for products that are manufactured and ready to ship from the factory e.g. ship directly to dealer location or a holding facility of dealer's choice.

The dealer is responsible for reviewing the order acknowledgment issued by the factory and notifying Blue Giant of any discrepancies against the dealer's purchase order. The factory cannot be held 100% liable for any oversights and costs associated with any discrepancies after the product has shipped.

PURCHASE ORDERS / ORDER Acknowledgments

All dealer purchase orders must be supplied complete, including model numbers, options, pricing, discount, voltage requirements for power packs (dock products) and a specified required ship date.  Orders received that are incomplete will be returned for correction.

Dock orders WILL NOT be placed into our production schedule until final written approval to release the order to production is received at Blue Giant. Dealer must specify delivery date requested; otherwise equipment will be built per schedule.

Orders manufactured and ready to ship WILL NOT be held at the factory for longer than 2 business days, unless pre-approved by the factory, in which case a storage fee of $25 per unit per week will be applied to your invoice. Orders will be invoiced when ready and shipped to the dealer if satisfactory reply is not received. The responsibility for, and title and ownership of, all invoiced equipment held at Blue Giant is passed to the dealer.

In the event of site delays for loading dock installations, shipping arrangements must be carried out for products that are manufactured and ready to ship from the factory e.g. ship directly to dealer location or a holding facility of dealers choice.
The dealer is responsible to review the order acknowledgment issued by the factory and notify of any discrepancies against the dealers purchase order.  The factory cannot be held 100% liable for any oversights and costs associated with any discrepancies after the product is shipped.

CHANGE ORDERS/CANCELLATIONS

We will no longer accept change orders or cancellations for Loading Dock, Vehicle Restraint, Door Seal and Shelter orders or for “in stock” Industrial Trucks.  Please ensure your order is accurate before submitting for manufacturing.
Lift table and elevating dock changes will incur a MINIMUM $50 CHANGE ORDER FEE for each request unless received within five (5) business days of  factory receipt of the original order AND if no costs have been incurred as a result of the change.  Costs associated with the change are the responsibility of the dealer.  Change orders after the 5-day grace period are not allowed.  Cancellations after the 5-day grace period are subject to a cancellation fee equivalent to 50% of dealer net price invoiced amount.

Non-stocked Industrial Trucks will incur a MINIMUM $50 CHANGE ORDER FEE for each request unless received within five (5) business days of factory receipt of the original order AND if no costs have been incurred as a result of the change.  Costs associated with the change are the responsibility of the dealer.  Change orders after the 5-day grace period are not allowed.  Cancellations after the 5-day grace period are subject to a cancellation fee equivalent to 50% of dealer net price invoiced amount.

Custom special order equipment is NOT subject to cancellation.  All sales are final.

RESTOCKING/RETURNS

There is no restocking.  All sales are final.

Blue Giant must preauthorize all returns.  Shipments will not be accepted unless accompanied with a factory RETURN GOODS AUTHORIZATION FORM.  Unless specified otherwise, freight costs are the responsibility of the dealer.

WARRANTY

Warranty will not be processed without factory receipt of the WARRANTY VALIDATION FORM.  This form can be completed on-line in the after sales support section of our website www.BlueGiant.com

PAYMENT & DISCOUNTS

Payment terms are NET 30 days unless otherwise specified.  Payment terms for International Accounts will be advised at time of order/account set-up – typical terms are NET 30 days, Prepayment against Document, Stand-By Letter of Credit with established credit limit or irrevocable Letter of Credit.

Accounts will be placed on NO BUILD / NO SHIP status if account is over 60 days in payment arrears (30 days from standard due date).

Special Pricing Request Form (SPR) is to be submitted and approved for discounts over the standard listing.
Options receive the same discount as the equipment ordered on, provided the options are ordered at the same time as the equipment.

Option prices to be added to base list price of unit.  Consult factory for special options not listed.

LITERATURE / MANUALS

Literature is no longer mailed or shipped out from this location and may be ordered on-line at www.bluegiantbrand.com and is available at no cost to the dealer.  Requests for unusually large amounts of literature however, may be subject to clarification of use.

FREIGHT TERMS/GUIDELINES

CONTACT

For assistance with any of the proceeding information, please contact your sales representative.

GENERAL INFORMATION

Please identify on your order of any special requirements e.g. call before delivery – mode of transportation service  -  flat bed /closed trailer/tilt and load/tail gate service.  Additional charges may apply for this service.  

If a carrier is not specified on the order, we will select the most economical carrier available via cheapest/closed trailer. Freight will be prepaid and charged back at time of invoicing.  .

If dealer chooses to arrange their own carrier via “Collect or Third Party” a $45.00 BROKERAGE FEE will be added at time of invoicing, unless an assigned broker is updated on our customer’s purchase order. This fee is the cost charged to and will be passed onto the dealer with no mark-up.

FREIGHT QUOTES

Freight quotes are valid for 30 days.  Quotes are based on cheapest service and equipment availability via closed trailer (site requires a loading dock) with no committed delivery date.

Refer to your sales representative for other services/special freight delivery requirements 

INSPECT YOUR SHIPMENT

Each product has been inspected and carefully packaged before leaving our factory. A detailed Packing List will be attached to the cargo proclaiming what was packaged - Receiver must review this packing list and inspect cargo at time of delivery. You should refuse the shipment OR make written notice of damages/shortages to the delivery receipt. If “hidden” damages or “shortages” are discovered after the product is received, notify the carrier and your sales representative. 

Blue Giant will not be responsible for any unreported damages or short shipment claims if you do not report damaged good or shortages within 24 hours of your delivery to your sales representative.  

FREIGHT CLAIMS

Typical carrier rates are based on a maximum liability for loss or damage to cargo of $2 per pound.

WHO SHOULD FILE THE CLAIM

If freight terms COLLECT: Consignee must file claim.
If freight terms THIRD PARTY: Third Party must file claim.
If freight terms PREPAID:  Shipper must file claim.

Please note: If the consignee has signed for the shipment with no written indication of damages/shortages, the consignee would then have to take up their claim with the freight carrier. Many customers order products in advance of need, and wait until it is to be installed to finally check the condition of the product (sometimes weeks or even months have passed) in these situation it is the consignee’s sole responsibility to contact the freight carrier and pursue the claim. 

DOCUMENTS REQUIRED TO FILE A CLAIM

  • Original Bill of Lading (evidence of receipt)
  • Paid Freight Bill (verifies freight charges have been paid)
  • Original Invoice (verifies claim amount does not exceed the terms of sale)
  • Repair invoice (include hours, labor rate and materials)
  • Inspection report (if applicable and required per Carrier)

Special Considerations: To ensure safe transportation, all industrial trucks are palletized at the factory.  Walkie stackers that have lowered mast height that exceed 95” require to be “blocked in” due to overall height restrictions for certain over the road trailers.  At the dealer's discretion, we will arrange to ship via alternate Carriers that can handle higher cube shipments.  This will result in an increased freight rate and charged back.

ROAD SERVICE STANDARDS FROM THE FACTORY

LTL closed trailer shipments 3,500 lbs and over:

  • 5-7 days to most US States
  • 7-10 days CA, TX, WA

Full Load Flatbed Expedited:

  • 0-500 miles (2 days)
  • 501-1500 miles (3-4 days)
  • 1501-2500 miles (4-5 days)
  • ·Over 2500 miles (7 days)

LTL shipments (add 2 days to above)

Shipments via Consolidation Drops / Loads: Tonawanda, New York.

Blue Giant arranges a consolidated drop shipment to Tonawanda from the factory, once a week.   This procedure provides freight costs savings that are passed onto the dealer.

LCL shipments can provide guaranteed/direct service deliveries, however at higher rates – contact your Inside Sales Representative for more information.

EXPORT CONTAINER SHIPMENTS

PACKAGING, SECURING & ADMINISTRATION COSTS

The following outlines Blue Giant’s practice, policy and costs associated with export container shipments that will be billed to the Client or Distributor. Distributors that opt for reduced packaging costs despite Blue Giant standard procedures and associated costs assume responsibility for damages and claims.

Every effort will be made to maximize shipping volume provided it can be done safely and efficiently.  It should be understood under Canadian Labor Laws that an employee may refuse to perform work if they deem the procedure or circumstances to be unsafe.  We will not compromise employee safety vs. cost cutting measures.

For FCL shipments, every effort must be made by the Client or Distributor to order all products at the same time.  Changes to an order e.g. adding new product or changing the number of units to ship, etc. may affect the shipment.
Only Blue Giant reserves the right to alter or waive any of these costs or policies.

All International shipments (outside of North America) will be subject to a PACKAGING and/or SHIPPING ADMINISTRATION FEE and will be invoiced against the original purchase order issue.

Standard size skids / small crates: $75 each
Oversize skids:$125 each
Crating: $350 each
Specially treated packaging materials: $TBA - subject to size and specifications
Flat rack, crane rental, strapping, permits: $TBA - subject to project size
Courier charge for original document requests: $70
Administration fees $100 - represents transaction costs associated with shipping documents required under terms of LC and applicable when dealer arranges own carrier

NOTE: The door opening for a 20-foot and 40-foot standard container is approximately 7’6” plus 5” for skidding. Therefore the maximum mast height supported for these containers is 7’. Lift trucks whose mast height exceeds 7’ must be disassembled, which will result in increased packaging charges.

The door opening for a 40 foot high cube container is approximately 8’5” plus 5” for skidding. Maximum supported mast height is 8”. Lift trucks whose mast height exceeds 8’ must be disassembled, which will result in increased packaging charges.

CUSTOM REGULATIONS RELATED TO PACKAGING

Product requiring protective packaging other than shrink or bubble wrap, must utilize treated wood clearly stamped or certified.  Shipments containing wood are treated and stamped.  Fumigation is at the discretion of the consignee and related costs are extra and not the responsibility of Blue Giant.

REQUEST FOR ORIGINAL DOCUMENTATION

Includes Invoice, Packing List, Certificate of Origin and Packing Declaration
$75 NET per Container or Shipment

B13 FORMS REQUIREMENTS

Requests to transmit Export Documents to Canada Customs
$50 NET per Container or Shipment
SECURING LOADS
$75 NET per 20’ container or LCL
$150 NET per 40’ container

CRANE SERVICES, LOADING AND SECURING FOR FLAT RACK

$EXTRA - Consult Blue Giant Logistics Department

PAYMENT OPTIONS

1.  30 DAY NET OPEN TERMS
To be negotiated and pre-approved with Blue Giant Credit Manager.  Abuse of open terms will result in lost credit privileges on future orders.

2.  WIRE TRANSFERS (TT)
Amount of order is paid in full prior to the release of the shipment.  If custom products are ordered, payment in full at time of order may be requested.  Please request instructions for US and Canadian dollar transactions.

3.  LETTER OF CREDIT
To minimize administration costs, Blue Giant recommends to our clients or distributors to have the Original Letter of Credit forwarded to our Bank for negotiations as follows:

National Bank of Canada
600 Rue De La Gauchetiere Ouest, 5th Etage
Montreal, Quebec H3B 4L3 CANADA
Tel: 514-394-6110

LETTER OF CREDIT ADMINISTRATION COSTS

$500 NET per container (includes air mail and transmission fees)
EXTRAS
Amendments:         $60 NET each
Discrepancies:       $60 NET each
Legalization Fees: $EXTRA (costs to be calculated upon examination of the LOC)
Internal note: Letters of Credit must be carefully reviewed by Sales and Logistics and to be communicated with production to ensure that we are able to comply with terms and conditions outlined

4.  CASH AGAINST DOCUMENTS

Payment is secured by controlling the approved release of the original shipping documents

CASH AGAINST DOCUMENTS ADMINISTRATION COSTS

  • $75 NET per container or shipment - Original documents are negotiated by the Blue Giant Logistics Department AND must use our carrier under “prepaid terms”, ex works.
  • $400 NET per container or shipment - Original documents are negotiated by the bank.