warranty procedure

The following section is a step-by-step guideline for dealers to follow when filing a warranty claim. It is fully understood that the warranty must be approved by Blue Giant and that Blue Giant retains the right to approve or deny a claim based against the information presented.
 
It is our policy to review a warranty claim in a timely manner and to supply the dealer with a claim number.  As such, the dealer is not authorized to deduct payment from outstanding account balances. Once the RMA (Return Material Authorization) is approved, a credit will be issued against the account reducing the balance of the Accounts Receivable. It is the dealer’s responsibility to ensure that the claim is received in a timely manner.
 
In order to avoid unnecessary delays, please print information clearly and completely on the Warranty form and any supporting documents, otherwise the request will be rejected.


 

HOW TO FILE A WARRANTY CLAIM

Step 1.
Fill in out all sections on the Warranty claim form
 
Step 2.
Submit the form via email to customersupport@bluegiant.com
 
Step 3.
Wait until the Warranty Department returns the form to you. If you send parts back to Blue Giant, include a copy of the warranty claim form and retain an additional copy for your records.

Step 4.
When sending parts back to Blue Giant, all boxes must be clearly marked 'Attention: Warranty Department'. If the parts are not returned within 30 days from the date of the RGA, the claim will be cancelled and the file closed. You may be charged for items not returned. The dealer is required to prepay freight to ship parts back to Blue Giant. Please drain oil from any returned hydraulic components. 

Step 5.
Blue Giant reserves the right to deny or limit credit for product or parts returned in condition other than authorized.  Please note: should parts need to be sent to a supplier for further inspection/audit, assessment time(s) will be delayed. Once a decision is returned from the supplier, Blue Giant will notify the dealer if the claim is approved or denied.
 
If approved, Blue Giant will provide a credit memo. If denied, the dealer will be notified and asked if they wish the parts returned to them. The dealer is responsible for paying freight to return the parts.


ISO9001 AND INTERNAL QUALITY POLICY
Blue Giant ISO9001:1994 registered (between 1996 to 1999) and implements an ongoing internal quality policy.

 

Warranty DOCUMENTS